SERVPRO of Northern Summit County Employee Photos

Bruce Johnson, President

Bruce Johnson, President. Since 1986, Bruce has owned and operated SERVPRO of Northern Summit County. He has over 25 years experience in the disaster restoration industry, and numerous certifications including; * SERVPRO Industries Inc. – Franchise training program * I.I.C.R.C. Master Restoration Technician * I.I.C.R.C. Applied Microbial Remediation Technician * Certified Microbial Remediation Supervisor – American Indoor Air Quality Council * Mold Remediation Worker/Supervisor - MidAtlantic Environmental Hygiene Resource Center * Investigating, Sampling, Identifying and Assessing Biological and Microbiological Contamination in the Indoor Environment – MidAtlantic Environmental Hygiene Resource Center * Developing Remediation Strategy and Writing Specifications for a Building Mold Remediation Project - MidAtlantic Environmental Hygiene Resource Center * Sampling Indoor Environments for Microbiological Contaminants using Air-O-Cell Cassettes and Zefon Mini Pump – American

Jacqueline Hutchinson, Vice President of Business Development

Jacqueline Hutchinson, Vice-President of Business Development, has been with SERVPRO since 1998. With 25+ years of sales and management experience, she oversees the day to day management of the Sales and Administrative arms of the operation. She truly enjoys working for a company that is able to help people every day.

Paul Konopka - Reconstruction Manager

Paul Konopka a Reconstruction Manager with SERVPRO. Prior to joining us in the summer of 2012, Paul was a manager in the residential market, leading plumbing and excavating for over 300 new construction homes per year. He worked on business development for both new and reconstruction opportunities. With over 20 years of experience in construction, Paul's expertise shows through in the end result of each project.

Laura Otrusina - Territory Manager

Laura Otrusina has been marketing restoration services to agents, adjusters, and contractors throughout Northeast Ohio for more than 10 years. She has also developed multiple continuing education programs for insurance agents. Laura believes in the value of relationships within the insurance industry and is committed to being trustworthy, reliable, and committed to excellent customer service. Prior to working in the restoration industry, Laura worked in construction as a licensed general contractor and extensively in sales and management.

Daniel Samaco - Crew Leader

Daniel is a trusted Crew Leader at SERVPRO. He has been with us since 2013 and been in the restoration industry since 2010. He loves being able to help people, and treat customers' homes as if they were his own to restore them as if disaster never happened. He also enjoys the detail oriented and professional meticulousness required for mold mitigation. Daniel is IICRC certified as a Water Restoration Technician.


Back/Mid Row – left to right

Bruce Johnson (President)

Brandon Malong

Amy Swaile

Michelle McCabe

Matt Callahan

Tasha Appel

Dustin McGraw

Laura Otrusina

JJ Holliday

Jacqueline Hutchinson

Traci Zemba-Balzer

Joanne Fetterman

Daniel Samaco

Heather Robart

Sharyn Lewis

Art Stanley

Elizabeth Vitko

Rob Ransom

Meghan Martin

Front row – left to right

Justin Willette

Matthew French

Chad Jenkins

Andy Heun

Joe Lewandowski

Todd Burns

Paul Konopka

Ryan Schultz

JoAnne Fetterman - Administrative

JoAnne has been with SERVPRO since early 2009. JoAnne works administratively in the fields of estimating, insurance, quality control, and customer support. She specializes in water mitigation & restoration with years of experience both in the field and in the office. She loves that SERVPRO employees treat every home as if it was their own.