What our Customers say...
Please see the attached signed forms. I thought the level of professionalism from everyone I worked with was exceptional. From the first call I made to this more or less final email. These are stressful events and your professional interactions were very appreciated.
The SERVPRO staff genuinely care about their customers, which is a rare find these days. The office staff and field staff are compassionate and extremely helpful during a very sensitive time in somebody's life. I would defintely recommend SERVPRO for any restoration!
Great people to deal with. They are enthusiastic and hard-working and a pleasure to deal with. Definitely seem like experts in their field. I highly recommend their service.
They have staff that is highly trained and professional. I was glad to have work with them and have learned so much about all the different services being offered. They take good care of their customers and are highly trained, plus they work great with insurance agencies. I would recommend them to anyone who needs restoration.
We have nothing but positive things to say about this SERVPRO location. When my home was flooded Jacqueline M. Hutchinson came out to assess damage as early as humanly possible. She was so understanding and caring. She took the worry right out of the situation. She facilitated the clean-up, the insurance, the follow-up... absolutely everything. The people who worked on their team were always polite friendly and caring. I highly recommend them for the smallest to the biggest clean-up disasters that happen in your home.
We had the absolute BEST customer service when dealing with our water issue. They were kind, helpful, and accommodating.
I have been proud to work along side this PROFESSIONAL and CARING company for over 16 years.
In the past, I have referred them to friends and family in their time of need and would not hesitate to do so in the future!
They do a great job! Arrive on time, certified in water mitigation, can also assist with repairs. Timely response and good quality work. Pleasure doing business with you!
My mom wanted me to let you know how much she appreciated your help. She received the Paid invoices and everything was done great. She says you went above and beyond for her.
Tony and crew were great! They were awesome and very nice. Thanks so much.
Everything went smoothly and I was thankful you were so flexible with our changing conditions.
The crew was outstanding and very polite!
Very good workers.
You talked me down off the ledge with my mold issues in Hudson and West Virginia.... I am working on a contractor for the Hudson house to fix the drainage outside the house per your recommendation.
You really went above and beyond the call of duty~thank you so much.
Tony and Matt were great- fast service!
Entire crew performed beyond expectations.
Great people- would tell everyone!
Michelle and Sherry were very helpful. I would recommend them for any future jobs.
Dear Mr. Johnson:
I thought it important to reach out to you regarding the professional and impressive Fred Hepfer. When I met him about my parents' flooded basement in Bolivar, OH, he was attentive to details, addressed all concerns and always had an incredible team on the job. He has proven to be a great representative for SERVPRO.
It is my hope that you value Fred's dedication and expertise. He is an invaluable asset! You should be very proud to have such a great representative for SERVPRO and especially your local team. I do not believe that any company could do any better. Fred made such a difficult situation better with his positive outlook and reassurance. I commend him for his exceptional efforts and appreciate all that he has done for my family.
[My team was] Fred, Matthew and Tasha. I chose SERVPRO because of the front desk professionalism and the crew did not disappoint either! Very professional.
Rob and Olivia were great. They came on time, were very helpful and professional and did a quality job.
Paul and Monica did an amazing job for us!
Everything looks great. All of you did a great job with our home. Thanks again.
We experienced a basement flood due to a frozen pipe during the record cold snap of February 2015. Paul and his team showed great patience, compassion, and support during the healing process of getting our basement repaired. Paul's attention to detail and creativity were outstanding. SERVPRO cleaned all traces of mold and provided remodeling suggestions. Overall we are well pleased with their work!
Prompt, courteous and attentive
They were just as professional when I used them 25 years ago. Their reputation and professionalism has carried them through. Thank you.
Daniel and his team... fabulous to work with through this experience. Very professional- great people, great service. We are extremely pleased. Thank you!
I would strongly recommend.
Very satisfied with the services provided.
I found that working with the crew that cleaned, etc. made a very unpleasant weekend as pleasant as possible. They worked hard, and were friendly always. I and my family appreciate all that they did.
Extreme pleasure talking to, interacting with, and working with ALL team members!
Super professional and helpful. Explained everything.
The people are nice and very efficient in their job. Thank you.
Fred was exceptionally professional and thorough in efficiently cleaning our home.
Thank you for all of your help!
I can honestly say I have never worked with such a competent team of professionals as the team at the N. Summit County SERVPRO. They made me feel as comfortable as possible in a very stressful situation from the moment they arrived on the scene. They were organized and each knew their role and executed it with precision.
Tony was a great leader and though a proud reflection of his military background, was sensitive and considerate to my personal needs. He fulfilled each of his promises regarding follow up and phone calls and was a pleasure at all times. He genuinely seemed to care about expediting our situation and our personal comfort through an unfamiliar process.
I hope to never need your services again but take comfort in knowing who to call in an emergency and will gladly recommend you to anyone I know in need of your services.
I'd like to bring to your attention the generous nature and intelligence of one of your employees, Paul. We had a water heater slow leak a little while ago and SERVPRO serviced the damage to our property. Many months later we found ourselves with no hot water for eight days. We couldn't find the receipt for the plumber who put the heater in. I called SERVPRO and Paul came over as a courtesy. He figured out the problem, and we had hot water again! Your company is top notch. I always spread the word!
SERVPRO did a great job on short notice!
The job was done in a very professional and excellent way, and all personnel were very kind to me during a difficult time. Thank you!
This company has been above excellence in every way! What a blessing.
I cannot get over how much our kitchen has transformed. You made an unfortunate situation easier to deal with. We appreciate everything!
Daniel and his team were wonderful! Thank you!
Great service! Thank you!
The crew at my home went the extra mile. Tony remained patient and courteous at all times. Everyone was accommodating, which helped my stress during the chaos.
Fully satisfied with the work!
All the guys who worked at my house were professional and great!
We used SERVPRO of Northern Summit County when we had a pipe burst in our basement. We didn't know this for a couple days, so there was quite a watery mess to be cleaned up and lots of damaged items. SERVPRO was quick to respond and completed the job in a professional manner. The service techs kept in close contact with us during the drying out and restoration process. They were respectful of both our time and our property. I highly recommend SERVPRO and will use them again if the need arises.
I don't usually select "10" on surveys, but I do have to say that SERVPRO of Northern Summit County did exactly what they said they would! The field crew was VERY professional and enjoyable to work with.
We were very satisfied with their work and commitment to doing an excellent job.
Like it never even happened...but better.
Did everything perfectly. Even got on their hands and knees to clean!